BiteNow Privacy PolicyEffective Date: August 26, 2026BiteNow (“BiteNow,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to users and participating restaurants.This Privacy Policy applies to the BiteNow mobile applications, websites, restaurant platform, DealDrops, BiteNow Managed services, and related BiteNow services (collectively, the “Service”).⸻1. Information We CollectDepending on how you use BiteNow, we may collect the following types of information.1.1 Account InformationWhen you create or use a BiteNow account, we may collect information such as:* Email address;
* Name or account name;
* Date of birth; including to provide age-related features, birthday offers and promotions;
* City, region, or other location information you provide during registration;
* Login and authentication information;
* Account type;
* Account preferences;
* Selected Deal Alert Areas;
* Favourite restaurants;
* Restaurants you follow;
* Other information you choose to provide.Passwords may be processed through third-party authentication services and are not intended to be accessible to BiteNow in readable form.⸻1.2 Location InformationBiteNow uses location information to help users discover restaurants, DealDrops, and other relevant content.Depending on your permissions and use of the Service, this may include:* Your device’s location while using BiteNow;
* Your last known location;
* A location or area you manually select;
* Cities or geographic areas selected for Deal Alerts;
* Approximate geographic information derived from your use of the Service.BiteNow does not continuously track your precise location in the background unless we clearly disclose such functionality and obtain any permissions required by applicable law and the operating system.You may disable device location access through your device settings. Certain location-based features may not function properly if location access is disabled.⸻1.3 Usage and Engagement InformationWhen you use BiteNow, we may collect information about how you interact with the Service, including:* Restaurants viewed;
* DealDrops viewed;
* DealDrops claimed;
* DealDrops redeemed;
* QR code redemption activity;
* Searches;
* Favourites;
* Restaurants followed;
* Links or buttons selected;
* Delivery links accessed;
* Notification interactions;
* Dates and times of activity;
* General app usage;
* Other interactions with BiteNow.This information helps us operate the Service, understand what users find useful, measure restaurant performance, improve recommendations, and develop BiteNow.⸻1.4 Device and Technical InformationWe may automatically collect certain technical information, including:* Device type;
* Operating system;
* App version;
* Device or app identifiers;
* IP address;
* Crash information;
* Diagnostic information;
* Security and authentication information.This information may be used for security, troubleshooting, analytics, fraud prevention, and improving the Service.⸻1.5 Restaurant InformationFor restaurant owners, managers, or representatives, we may collect:* Name;
* Email address;
* Business contact information;
* Restaurant name and location;
* Restaurant profile information;
* DealDrops and promotions;
* Restaurant images and logos;
* Subscription or service information;
* Restaurant activity;
* Deal performance;
* Claims and redemptions;
* Follower and favourite information;
* Communications with BiteNow.Some restaurant information may be publicly available business information and may not constitute personal information.⸻1.6 Draft Restaurant ProfilesBiteNow may create preliminary or draft restaurant profiles using:* Publicly available business information;
* Restaurant websites;
* Public business listings;
* Information provided directly by a restaurant;
* Information provided by an authorized representative.Draft profiles may include restaurant names, addresses, hours, descriptions, images, publicly advertised specials, and other business information.An authorized restaurant representative may be permitted to claim or manage an eligible restaurant profile.BiteNow will not knowingly represent that a restaurant has authorized a BiteNow-specific DealDrop unless appropriate authorization has been obtained.⸻2. How We Use InformationWe may use information collected through BiteNow to:* Provide and operate the Service;
* Create and maintain accounts;
* Display nearby restaurants and deals;
* Personalize restaurant and DealDrop discovery;
* Provide Deal Alerts;
* Remember selected geographic areas;
* Process and verify DealDrop claims and redemptions;
* Prevent duplicate or fraudulent redemptions;
* Allow users to favourite or follow restaurants;
* Provide restaurants with performance analytics;
* Operate BiteNow Managed;
* Measure DealDrop performance;
* Improve recommendations;
* Send service-related communications;
* Send notifications requested or permitted by users;
* Measure notification effectiveness;
* Facilitate connections with third-party ordering or delivery services;
* Measure referral and delivery activity;
* Provide customer support;
* Detect fraud, abuse, security threats, and technical problems;
* Analyze and improve BiteNow;
* Develop new products and features;
* Conduct internal business analysis;
* Promote BiteNow and participating restaurants;
* Provide birthday offers, promotions, rewards, and other personalized experiences;
* Understand user demographics and marketplace trends;
* Personalize DealDrops, restaurant recommendations, and other content where appropriate.
* Comply with legal obligations.We may also use information for other purposes with your consent or as permitted by applicable law.⸻3. Location InformationLocation is an important part of the BiteNow experience because the Service is designed to help users discover relevant restaurant deals.BiteNow may use your current or last known location to:* Display nearby restaurants;
* Calculate proximity;
* Prioritize nearby DealDrops;
* Improve search results;
* Determine relevant geographic content;
* Support Deal Alerts and other location-based features.Users may also manually select geographic areas for Deal Alerts without relying solely on their device’s current location.We do not intend to maintain a continuous history of a user’s precise movements.Location permissions can be changed through your device settings.⸻4. Notifications and Deal AlertsIf you enable notifications, BiteNow may send notifications relating to:* New DealDrops;
* Restaurants you follow;
* Favourite restaurants;
* Selected Deal Alert Areas;
* Nearby deals;
* Claimed deals;
* Expiring deals;
* Account activity;
* BiteNow updates;
* Other relevant Service information.We may collect information about whether notifications were delivered, opened, or interacted with where such information is available.You may disable push notifications through your device settings.Where required, marketing electronic messages will be sent in accordance with applicable consent and unsubscribe requirements.⸻5. Restaurant AnalyticsBiteNow may provide participating restaurants with analytics concerning activity associated with their restaurant.This may include:* Profile views;
* DealDrop views;
* Deal claims;
* Verified redemptions;
* Follower counts;
* Favourite counts;
* Deal performance;
* General geographic or engagement information;
* Other aggregated performance statistics.Restaurant analytics are intended to help restaurants understand the performance of their BiteNow presence.We do not intend to provide restaurants with personally identifying information about individual BiteNow users unless the user has consented, the information is necessary to provide a requested service, or disclosure is otherwise permitted or required by law.⸻6. Aggregated and De-Identified InformationBiteNow may create aggregated or de-identified information from activity on the Service.For example, we may analyze:* Restaurant demand by geographic area;
* Popular restaurant categories;
* Deal redemption trends;
* Consumer demand patterns;
* Deal performance;
* General restaurant and consumer engagement;
* Marketplace trends.Where information has been aggregated or de-identified so that it does not reasonably identify an individual, BiteNow may use or disclose that information for purposes including:* Analytics;
* Research;
* Product development;
* Business planning;
* Advertising insights;
* Restaurant insights;
* Market analysis;
* Business development.BiteNow does not sell identifiable personal information.⸻7. Third-Party Ordering and Delivery ServicesBiteNow may connect users with third-party ordering, payment, or delivery providers.When you select a third-party service through BiteNow, certain information may be passed to or collected by that provider as necessary to:* Open or pre-load an order;
* Identify a restaurant or promotion;
* Attribute a referral;
* Process an order;
* Provide delivery;
* Measure transactions or referrals.Once you interact with a third-party service, that provider’s own privacy policy and terms may apply.BiteNow may receive information from third-party providers regarding referral or transaction activity, such as whether a referral resulted in an order and related transaction information.BiteNow may receive compensation associated with certain referrals or transactions.⸻8. Service ProvidersWe may use third-party companies and technology providers to help operate BiteNow.These may include providers of:* Cloud hosting;
* Authentication;
* Databases;
* Analytics;
* Mapping and location services;
* Push notifications;
* Email communications;
* Payment processing;
* Error monitoring;
* Customer support;
* Ordering and delivery;
* Other technical infrastructure.These providers may process information as necessary to provide services to BiteNow.We expect service providers handling personal information on our behalf to use appropriate safeguards and to process information for authorized purposes.⸻9. Sharing of InformationBiteNow does not sell identifiable personal information.We may disclose information:* To service providers operating on our behalf;
* To third-party services you choose to interact with;
* Where necessary to provide a requested feature;
* With your consent;
* To investigate fraud, abuse, or security incidents;
* To enforce our Terms of Service;
* To comply with applicable law, legal process, or lawful government requests;
* To protect the rights, safety, or property of BiteNow, our users, restaurants, or others;
* In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.We may disclose aggregated or de-identified information as described in this Privacy Policy.⸻10. Advertising and Promoted ContentBiteNow may offer:* Sponsored restaurants;
* Promoted DealDrops;
* Featured placement;
* Sponsored content;
* Other forms of advertising.We may use contextual information, such as a user’s selected location, Deal Alert Areas, restaurant categories, or general activity within BiteNow, to determine which content may be relevant.If BiteNow introduces advertising practices involving additional tracking, profiling, or sharing of personal information, we will update our privacy practices and obtain consent where required by applicable law.⸻11. PaymentsWhere BiteNow offers paid products or services, payments may be processed by third-party payment providers.BiteNow generally does not need to directly store complete payment card information where payment information is processed by an authorized third-party payment processor.Payment providers may collect information according to their own privacy policies.⸻12. Camera AccessBiteNow may request access to your device’s camera for features such as scanning QR codes.When the camera is used solely for QR scanning, BiteNow does not intend to:* Record video;
* Take photographs;
* Store camera footage.Camera access is used in real time to scan and verify applicable QR codes.You may disable camera access through your device settings, although this may limit certain redemption functionality.⸻13. Data RetentionBiteNow retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:* Providing the Service;
* Maintaining accounts;
* Preventing fraud and abuse;
* Maintaining legitimate business records;
* Resolving disputes;
* Meeting legal, accounting, security, and regulatory requirements.Retention periods may vary depending on the type of information and why it was collected.Aggregated or de-identified information that no longer reasonably identifies an individual may be retained for longer periods.⸻14. Data SecurityBiteNow uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss.However, no internet-based service or electronic storage system can guarantee absolute security.Users are responsible for maintaining the confidentiality of their account credentials.⸻15. Your Choices and RightsDepending on applicable law, you may have rights relating to your personal information, including the ability to:* Request access to certain personal information;
* Request correction of inaccurate information;
* Request deletion of your account;
* Withdraw certain consent;
* Change location permissions;
* Disable camera access;
* Disable push notifications;
* Unsubscribe from applicable marketing communications;
* Ask questions about how your information is handled.Certain information may need to be retained where required or permitted by law, including for fraud prevention, security, legal compliance, or legitimate business recordkeeping.To make a privacy request, contact us using the information below.We may need to verify your identity before completing certain requests.⸻16. Children’s PrivacyBiteNow is not intended to knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.If we learn that personal information has been collected from a child contrary to applicable legal requirements, we will take reasonable steps to address the situation.⸻17. International ProcessingSome BiteNow service providers may process or store information outside your province or outside Canada.As a result, information may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law enforcement, or government authorities in accordance with applicable law.BiteNow takes reasonable steps appropriate to the circumstances when using service providers that process personal information on our behalf.⸻18. Business TransactionsIf BiteNow is involved in a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction, information may be disclosed or transferred as permitted by applicable law.Any successor organization may continue to use personal information in accordance with this Privacy Policy or provide notice of materially different practices where required.⸻19. Changes to This Privacy PolicyWe may update this Privacy Policy as BiteNow evolves.If we make material changes, we may provide notice through:* The BiteNow app;
* Email;
* Our website;
* Another reasonable method.Where required by law, we will obtain consent before using personal information for materially different purposes.The effective date displayed at the top identifies the current version of this Privacy Policy.⸻20. Contact and Privacy RequestsFor questions, privacy requests, account deletion requests, or concerns regarding this Privacy Policy, contact:BiteNow
Email: [email protected]Please include sufficient information for us to understand and respond to your request.